Frequently Asked Questions
Simply place one to two segments into your warmer's well - always remove all packaging first. Never leave a lit burner unattended, and ensure there is at least 6.5cm between the heat source and underside of the warmer. Each snap bar contains five easy-to-break segments for simple portioning.
Traditional Tea Light Warmer: Uses a small tea light underneath to melt the wax. If you go this route, strictly stick to quality 3 to 4-hour tea lights. Avoid the larger 6 to 8-hour maxi tea lights or votives because they generate too much heat, which can overheat the wax, burn off the fragrance way too quickly, or crack the dish.
Electric Wax Warmer: Uses a built-in heating element (either a hot plate or an internal bulb) rather than an open flame. These are generally safer if you have pets or kids running around and provide a steady, controlled temperature without worrying about timing tea lights.
Our wax melts are made with pure soy wax and fragrance blends. Please check the CLP label and allergen information for each product before use, especially if you have sensitivities.
All orders are sent within 48 hours via Royal Mail Tracked 48. You'll receive tracking details as soon as your order is on its way.